All of our products are custom made to order, we do not carry any inventory.

Please allow 7-14 days for us to make and deliver your new apparel!

We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. Refund/exchange requests must be made within 30 days of the purchase.

No refunds will be given for mistakes made outside of our control. This includes ordering a wrong size, style, or color. Every order is custom made for the purchaser, we do not stock any items.

Please review your order before you finish checkout to avoid any issues. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alwayssurfingstore@outlook.com 

If your return is accepted, we’ll send you instructions on how and where to send your package.

You can always contact us for any return questions at alwayssurfingstore@outlook.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alwayssurfingstore@outlook.com    

Please send all inquiries to alwayssurfingstore@outlook.com

Or use our contact form here:
https://www.alwayssurfingapparel.com/pages/contact